At Florist Shoreditch, we are dedicated to delivering only the freshest flowers to homes and businesses throughout the Shoreditch area. Our Fresh Flowers Guarantee means that every arrangement leaving our workshop meets strict standards for quality, longevity, and beauty. We take pride in being a trusted local florist serving our community with care and reliability.
If your flowers arrive damaged, wilted, or not in the excellent condition you expect, we're here to help. Flower arrangements can occasionally suffer during transit, despite our careful packaging. If your order arrives in less-than-perfect condition, please contact us on the same day of delivery. We kindly ask you to provide a photo of the damaged item to help us assess the issue quickly and accurately. Rest assured, your satisfaction is our priority.
All flowers from Florist Shoreditch are backed by our Freshness Guarantee. We promise that your flowers will remain fresh and beautiful for at least five days from delivery, provided they receive appropriate care (e.g., topping up water, trimming stems, and keeping them away from extreme heat or cold). If you believe your flowers have not stayed fresh within this window, please get in touch so we can resolve it rapidly. We are committed to ensuring you enjoy the lasting beauty and fragrance of our blooms.
Customer satisfaction is at the core of our business. Should we confirm that your order was received damaged or failed to meet our stated freshness guarantee, we offer flexible resolutions. Depending on the situation and your preference, you may choose between a full refund or a replacement arrangement delivered at the earliest opportunity. Our team works swiftly to ensure any issues are put right, reflecting our commitment as Shoreditch’s local fresh flower experts.
We strive to delight every customer, but we also recognise that sometimes things can fall short. If you are unhappy with any aspect of your experience, we encourage you to reach out by providing your order details and a clear description of the issue. Every complaint is handled personally and confidentially by our experienced team. We aim to respond within one working day and will keep you informed throughout the process until your concerns are fully resolved.
Florist Shoreditch is proud to serve households and businesses in the local community. Our reputation is built on trust, reliability, and a passion for beautiful, fresh flowers. Whether ordering for a special event, business need, or a loved one, you can rely on our returns, refunds, and complaints process to protect your experience and ensure total satisfaction.
If you have any questions regarding our policy, please refer to your order confirmation for details on how to contact us directly. We are always here to help and look forward to continuing to serve Shoreditch with outstanding flowers and service.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
