Online Flower Delivery Terms for Shoreditch Customers

Florist Shoreditch E-commerce Terms & Conditions

Welcome to Florist Shoreditch: E-commerce Terms & Conditions

These Terms & Conditions ("Terms") govern all sales, purchases, and deliveries made on the Florist Shoreditch website, specifically in relation to our online flower delivery services in Shoreditch and the surrounding areas. By placing an order for flower delivery with Florist Shoreditch, you are deemed to have read, understood, and accepted these Terms. If you do not agree with any part of these Terms, please do not use our website or order our services. These Terms do not affect your statutory rights under UK law.

1. Service Coverage

Florist Shoreditch provides online flower delivery in Shoreditch and neighbouring postcodes. While our primary service area covers Shoreditch, we also deliver to adjacent communities as indicated on our website. Orders placed for locations outside our published delivery area may be subject to cancellation at our discretion. These Terms apply to all online customers in Shoreditch and the surrounding areas eligible for delivery.

2. Order Process

To ensure an efficient and satisfying experience when ordering flowers online for delivery in Shoreditch, please follow our order process:

Selection: Browse our selection of floral arrangements and choose your preferred product.
Details: Enter all required recipient and delivery details, including address, recipient’s name, contact details, and your requested delivery date.
Personalisation: Where available, select options for personalisation such as card messages, colour preferences, or upgrade options.
Order Confirmation: Review your order to ensure all details are correct before confirming.
Submission and Payment: Complete payment via the available secure methods and submit your order. You will receive an order confirmation by email once payment is successful.

All orders are subject to acceptance by Florist Shoreditch. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of product unavailability, incomplete information, or suspected fraud. In the event of a cancellation, you will be notified and offered a full refund.

3. Payment Terms

We accept secure online payments via major credit and debit cards, as indicated during checkout. All prices are listed in Pounds Sterling (GBP) and include VAT unless otherwise stated. Payment in full is required at the time of order placement. Orders will not be processed or dispatched until full payment has been received and confirmed. Florist Shoreditch takes reasonable care to ensure that the website is secure, and that all payment transactions are encrypted. We are not responsible for any issues or losses arising from unauthorised access to your personal or payment details that result from your own negligence.

4. Delivery Policy

Florist Shoreditch undertakes to deliver your selected flowers on your chosen delivery date within Shoreditch and qualifying nearby areas. While we strive to deliver all orders on time, we cannot accept liability for delays due to circumstances beyond our control (such as severe weather, traffic disruptions, or delivery service failures). If delivery cannot be made, we will attempt to contact you for alternative arrangements or offer a refund. Deliveries are generally made between standard business hours; however, specific timings cannot be guaranteed unless stated otherwise.

5. Product Availability and Substitution

Due to seasonality and supply constraints, certain flowers or products may occasionally be unavailable. In such cases, we reserve the right to substitute with flowers of equal or greater value, and similar style and quality. We make every effort to ensure that substitutions preserve the overall look and feel of your chosen arrangement. If a significant substitution is required, we will endeavour to contact you with options. However, if we are unable to reach you, the substitution may be made at our discretion in order to fulfil your order in a timely fashion.

6. Cancellations and Amendments

Customer Cancellations: You may cancel or amend your order by contacting us as soon as possible after placing your order. The right to cancel applies up to 48 hours before your requested delivery date, provided the order has not already been prepared or dispatched. Orders cancelled within this window will receive a full refund. If the order has been prepared or is out for delivery, cancellations or amendments are not guaranteed, and no refund may be provided.

Florist Shoreditch Cancellations: In rare circumstances, we may need to cancel an order due to circumstances beyond our control. In such cases, we will contact you immediately and provide a full refund, or offer an alternative product where possible.

7. Returns and Complaints

Due to the perishable nature of flowers, we are unable to accept returns unless the product is faulty, damaged upon receipt, or not as described. If you are unhappy with your order, please notify us within 24 hours of delivery. We may require photographic evidence to investigate and address your complaint. Remedies offered may include replacement products, partial refunds, or store credit, depending on the circumstances and at our sole discretion.

8. Liability

Florist Shoreditch aims to provide a reliable and high-quality online flower delivery service in Shoreditch. However, to the fullest extent permitted by law, we will not be liable for:

Any losses or damages arising from failure to deliver due to incorrect or incomplete delivery information provided by the customer;
Delays, damages, or non-delivery due to circumstances beyond our reasonable control (including force majeure events);
Any indirect, consequential, or economic losses;
Any loss or damage as a result of recipient unavailability or refusal to accept delivery;
Minor variations in the appearance of delivered flowers compared to website images, due to seasonal and natural variations.

Our total liability for any claim or series of claims relating to an order is limited to the value of that order.

9. Privacy and Data Protection

Your privacy is important to us. We process your personal information in accordance with applicable UK data protection laws and our Privacy Policy. We collect and use your information only for the purpose of fulfilling your order and communicating with you about your delivery. Your details will not be shared with third parties except as necessary to complete your delivery or where required by law.

10. Customer Obligations

By placing an order with Florist Shoreditch, you warrant that:

All information provided is accurate and complete;
You are at least 18 years of age;
You are authorised to use the chosen payment method;
You will be available (or have arranged for someone to be available) at the delivery address at the specified time, if relevant.

11. Intellectual Property

All content on the Florist Shoreditch website—including text, images, logos, and product descriptions—is the property of Florist Shoreditch or its licensors. Use of our content for commercial purposes, or copying and reproduction without prior written consent, is strictly prohibited.

12. Amendments to Terms & Conditions

Florist Shoreditch reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to check these Terms before ordering. Your continued use of our website and services after any changes constitutes acceptance of the new Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute or claim arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact and Customer Service

If you have any questions about these Terms & Conditions, or require assistance with an order, please contact our customer service team via the contact form on our website. We are committed to providing high standards of customer care for online flower delivery in Shoreditch and beyond.

Note: These Terms & Conditions apply to all online customers ordering flower delivery in Shoreditch and the surrounding areas. Please review them carefully before placing your order to ensure a smooth and enjoyable experience with Florist Shoreditch.